There are certain products in this world that we know are harmful, but use them anyway. Cars kill thousands every year through traffic accidents. Thousands die every year by overdosing on drugs that were legally prescribed to them. However, we still use these products because they are essential for our way of life.
With that in mind, I think most people already know that certain social media platforms, such as Facebook, can be harmful. You don’t need to look that hard to find harmful or damaging misinformation on Facebook. Having been in college at the time Facebook really took off, I think most people understood to some extent that this product could be used for immense harm.
So, was it really that surprising when a whistleblower came out and revealed just how much Facebook was aware of the damage they were doing? Just like tobacco companies before them, they could see that harm unfolding in real time. They just weren’t willing to take the kinds of steps that would hinder their profits.
They’re a multi-billion dollar business. They want to keep making billions for years to come. That shouldn’t surprise anyone. That’s the nature/flaw of capitalism.
In case you haven’t been following this story, the fallout from this whistleblower’s revelations are still unfolding. If you want details on the story, here is what NPR reported:
Facebook’s products “harm children, stoke division, weaken our democracy and much more,” Frances Haugen, the former Facebook employee who leaked tens of thousands of pages of internal documents, will tell lawmakers on Tuesday.
“When we realized tobacco companies were hiding the harms [they] caused, the government took action. When we figured out cars were safer with seat belts, the government took action,” she will say, according to her prepared testimony. “I implore you to do the same here.”
Haugen will urge lawmakers to take action to rein in Facebook, because, she says, it won’t do so on its own. “The company’s leadership knows ways to make Facebook and Instagram safer and won’t make the necessary changes because they have put their immense profits before people,” she will say.
There’s much more to the article, but I singled out this excerpt because it effectively sums up the situation. Again, most reasonable people probably suspected that a platform like Facebook was doing real harm to public discourse and the psychology of teenagers, especially girls. It’s still nice to have confirmation.
As someone who uses Facebook, I can attest to its harms. There is some pretty toxic crap throughout the site, as well as some equally toxic people. Sadly, some of that toxicity comes from friends and relatives sharing content, often of a political nature, that gets people upset and outraged. That’s not a bug, either. According to the whistleblower, that’s entirely on purpose.
Now, in the interest of maintaining some kind of perspective, I’m inclined to remind everyone where that content on Facebook comes from. Remember, they’re not the one’s producing it. They’re just the platform. It’s the users and the people who are creating that. It’s people willing to lie, denigrate, demean, and troll who create the content that makes Facebook and social media so toxic.
To blame Facebook entirely for these harms is like blaming car manufacturers for traffic fatalities. At the end of the day, the car itself doesn’t cause the harm. It’s the person using it.
That being said, Facebook is not a car, nor should we treat it like one. It’s also not a tobacco company and we shouldn’t treat it like that, either. Facebook doesn’t create a tangible product that we can hold in our hands to harm ourselves, nor is it a chemical we willingly put in our bodies. It’s a digital service that we engage with and, in turn, it engages with us.
From that exchange, real harm is possible. This whistleblower confirms that and, based on the available information, I think the data presented is valid. That still leaves one question to ponder.
What do we do about Facebook and other companies like it?
That’s still an unresolved question and one that too many people try to answer bluntly. Shortly after this story came out, the ever-popular #DeleteFacebook hashtag started trending. However, I doubt anything will come of that. I’ve seen that hashtag trend on multiple occasions and it has done little to affect Facebook’s growth.
These revelations are bad, but I doubt they’ll be enough to bring Facebook down completely. They may lose subscribers and revenue in the short-term, but they’ll adapt and grow in the long run. You don’t become a multi-billion dollar company without being able to adapt in lieu of bad press.
At the same time, I think we should take some action to mitigate the impact of Facebook and social media. What could that entail? I’m not smart enough to offer a comprehensive answer, but I do know the extremes people are throwing around just won’t work.
For one, Facebook can’t be banned or shuttered. It makes too much money and it would set a dangerous precedent for every business, online or otherwise. It’s also probably grossly unconstitutional, at least in western democracies like the United States and Britain.
Even if it were banned, people would find a way to get around it. Just look at the countries that have tried to ban porn. People still find a way to get it.
Others have thrown around ideas like splitting up Facebook, just like America once did with oil companies and phone companies. That would certainly be extreme and there are precedents for doing so. However, would that really change how Facebook and social media are utilized by real people? Would those not satisfied with the newly broken up Facebook simply create something similar under a different name?
The most logical recourse might just involve demanding that Facebook make the changes they refused to make, according to the whistleblower. They could also be subject to major fines and taxes, as we’ve done before with tobacco. Will those measures be effective? I don’t know, but I’m skeptical, to say the least.
I honestly don’t think there’s an easy answer to the question. I also think that, even if governments did implement new measures on social media companies to combat their harms, both the companies and the users would find a way around it. Both sides are just too motivated at this point.
I still believe there’s a better solution. I just don’t know what it is and if anyone has one to offer, please share it in the comments. In the meantime, I guess the best recourse we can all do is to just be careful about what we place on Facebook and be more mindful of the content we consume.