In early 2020, which might as well be another lifetime, I speculated on the lasting impact of increased telework and distance learning due to the pandemic that uprooted our entire society. At the time, I didn’t know just how bad this pandemic would get. In my defense, my hopes were still intact. Now, they’re charred ashes, but that’s beside the point.
In essence, I speculated that once people got used to teleworking, they would not be eager to go back, even after the pandemic had passed. That wasn’t exactly a bold speculation. You don’t have to be a world class psychic to surmise that people will come to enjoy working in their underwear, not having to commute, and enjoying the general flexibility that telework affords.
I’ve been stuck in enough traffic jams to appreciate that kind of flexibility. I know I’m not the only one who might become too fond of telework.
Well, that all-too-obvious insight is starting to take hold in many sectors. It’s not just related to typical office work in cubicles. Everyone from the United States Military to big tech companies to law firms are embracing this new normal for the workplace. Even though it’s more out of necessity than innovation or good will, it’s still happening and there may be no going back.
The pandemic has already forced a mentality shift among the workforce. According to research done by Pew, telework was mostly seen as an optional benefit reserved for an affluent few. That’s not surprising. That kind of flexibility just felt more like a luxury, one that someone had to earn by establishing trust and credibility from an organization.
Now, it’s not just a necessity. It’s unavoidable. The world we’re living in now just cannot accommodate the same professional environment we once knew. I’ve worked in many professional environments before. I can attest that some of them are not built with pandemics in mind.
At one point, I worked at a company in which my desk was crammed into a closet-sized space with three other people. If even one of us caught a cold, we’d all be sick by the end of the week. It was that bad.
I doubt that’s an isolated case. In some of the jobs I’ve had, I have been able to work from home, but it’s only as a last resort. The only times I actually had to do it involved an emergency that occurred on a Saturday morning and one instance where the office was being renovated. In both cases, I still got plenty of work done. I just did it in my underwear.
In that sense, I get why many organizations reserve telework as a luxury rather than a norm. There’s this underlying sentiment that people will abuse it. If they can work from home, they just won’t get as much done. They’ll be too tempted to just grab a bag of chips, lie down on the couch, and watch game shows.
While I don’t doubt there are people who do that, this pandemic has revealed that most people aren’t assholes on that level. In some cases, it’s increasing productivity. Apparently, when workers are comfortable and afforded flexibility, they can get more done. That shouldn’t be too surprising, but it’s still remarkable in its own way.
This has born itself out in subsequent studies and surveys. For some industries, telework is probably more productive in the grand scheme of things and that shouldn’t be surprising. Anyone who has ever had a lousy commute knows why. If a good chunk of your day is spent waking up, putting on itchy clothes, and spending hours in traffic, you’re not going to be in a very productive mood.
That won’t be the case for certain industries. If you’re a doctor, a police officer, a fire fighter, or a trucker, you just can’t telework. The nature of the work doesn’t allow it. That’s still going to be the case, at least until we have robots capable of doing those tasks, which we are working on. However, there’s also sizable chunk of work that could probably be done remotely.
I think the impacts of this emerging truth will extend far beyond the pandemic. I’ve already seen it with people I know. They enjoy teleworking. They don’t want to stop, even after the pandemic becomes a bleak footnote in history. Some are willing to still go into the office some of the time, but they would prefer to telework. I suspect that’s going to become the new normal.
Last year has proven that people can, for the most part, be responsible with the flexibility afforded by telework. As long as they’re getting the work done, who cares if they do it in their underwear while Netflix plays in the background? Considering how costly commutes can be and how expensive office space can be, it might just make more fiscal sense in the long run.
Like it or not, businesses and various organizations tend to err on the side of reducing operating costs. It may mean more employees waste time at home, but if the difference is made up by better productivity, then it’s a net gain overall.
That shift could have impacts that go far beyond business operations. If people have to commute less, then that makes living out beyond urban and suburban settings more feasible. Given how expensive it is to live in those areas, this could spread people out even more, which is an objectively good thing if you’re looking to prevent future pandemics.
It might even help those in depressed rural areas in need of human capital. I can easily imagine some people preferring the quiet, less crowded environment afforded by a rural setting. If they can live in that environment while still getting their work done via internet, assuming they have a reliable connection, then that’s another big benefit that goes beyond the business itself.
This is likely to be a trend. That’s not a fanciful prediction. We’re already seeing it happen. The pandemic just forced it to accelerate. There will likely be other impacts. It may very well change how cities, suburbs, and rural areas are planned from here on out.
I don’t claim to know the specifics, but we’ll likely see it continue in the coming years. I, for one, welcome this change. If I can reduce the amount of time spent in traffic and increase the amount of time I spend in my underwear, then my overall well-being improves considerably.
Jack Fisher's Official Publishing Blog 